RingCentral is a cloud-based communications system for phone calls, collaboration, and mobile tools. It is a Voice over Internet Protocol (VoIP) system that can help businesses of all sizes communicate with customers.
The main features of the product include:
Unlimited calls with logs and reports
Video conferencing with screen sharing for 200 participants
Text messaging
Visual Voicemail
Sharing documents
Team messaging
Audio conferences with up to 1,000 participants
Mobile apps for iOS and Android, as well as desktop apps
Customer or business phone calls directly to your phone or laptop using your personal number
RingCentral lets you set up business phone numbers and answer calls on multiple devices so you can take your work with you wherever you go. However, the service is less focused on analytics and more on the actual functionality a business needs to communicate and collaborate.
Now that you know more about what each of these programs are and what they do, you're ready to dive deeper into what they do well and what you should consider based on your needs.
Ease of use
Current customers give CallRail excellent reviews for ease of use. That's not to say RingCentral isn't easy to use, but customers rate it a little lower for ease of use, with 4 stars compared to CallRail's 4.5 stars. The competition is tough here, but overall, CallRail wins for ease of use.
Winner: CallRail
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Helpdesk
Delighting customers with service when you offer an important service like phone calls and customer information is not easy. Both companies have decent ratings for customer support, but CallRail has a slightly higher rating than RingCentral in this feature as well.
Both services offer the following types of customer support:
Telephone
Online chat
Knowledge Base
Video lessons and trainings
Winner: CallRail