Timing is everything
Posted: Thu Mar 27, 2025 4:48 am
Choose a delivery method: Your delivery method should match your audience’s communication preferences, whether it’s voice, email, social media, or live chat. If you don’t know the best method, test different options to see which gets you the most responses.
Send your survey when the experience is still fresh in customers’ minds but gives them enough time to form an opinion. Getting in touch after an important conversation or milestone can help you gather more accurate and useful responses. Tools like Service Cloud let you automate and send responses when it matters most, so you can reach customers at the right time. It can also send a reminder to complete the survey, in case chinese thailand data someone doesn’t respond.
Act on feedback: The point of collecting data is to do something with it. When you make changes based on customer feedback, let them know through personalized emails, in-app notifications, or social media announcements. Showing customers how their feedback influenced change builds trust and makes it more likely that they’ll refer you to others — and respond to future surveys.
Reflect on previous surveys: Not all surveys provide will provide the data you want. Look at past surveys to see which have worked well before and what could be improved for stronger results.
Send your survey when the experience is still fresh in customers’ minds but gives them enough time to form an opinion. Getting in touch after an important conversation or milestone can help you gather more accurate and useful responses. Tools like Service Cloud let you automate and send responses when it matters most, so you can reach customers at the right time. It can also send a reminder to complete the survey, in case chinese thailand data someone doesn’t respond.
Act on feedback: The point of collecting data is to do something with it. When you make changes based on customer feedback, let them know through personalized emails, in-app notifications, or social media announcements. Showing customers how their feedback influenced change builds trust and makes it more likely that they’ll refer you to others — and respond to future surveys.
Reflect on previous surveys: Not all surveys provide will provide the data you want. Look at past surveys to see which have worked well before and what could be improved for stronger results.