The 80/20 Rule of Communication
Posted: Wed Dec 04, 2024 11:00 am
How do you respond when people ask how they can contact you? Do you have a preferred method of contact, and if so, what do you say about yourself? The 80/20 communication rule based on my own experience boils down to this: 80 percent of your communication should be done online, either through email or social media . The other 20 percent of communication can be over the phone or in face-to-face conversations with the customer.
To give you an idea, you can get information quickly by making phone calls, it works pretty well to get to know them a bit. The personal vietnam customer email list approach adds a layer of depth to your character and builds trust, but that's really about all it takes to meet someone in person. This is why I say you should work on your strategy to make yourself known to your target audience.
For everything else, there's email. The social equivalent of email, of course, is Facebook. The idea is that in both places you can quickly say what you need to say. You can filter out the useless introductions, irrelevant small talk, and get to the point.
Why phone calls are a total waste of time. On the OnStartups blog, the author wrote a refreshingly candid article called “Sorry, but no calls,” where he confesses to a “pathological” hatred of phone calls. In addition to the usual list of why people normally hate phone calls, he admits that he has a hard time saying no to people. In business, the inability to say no is easily detrimental – why you should stick with emails. Emails offer a space to reflect on what has been said rather than pointing the gun and causing the feeling of pressure to offer an immediate response.
To give you an idea, you can get information quickly by making phone calls, it works pretty well to get to know them a bit. The personal vietnam customer email list approach adds a layer of depth to your character and builds trust, but that's really about all it takes to meet someone in person. This is why I say you should work on your strategy to make yourself known to your target audience.
For everything else, there's email. The social equivalent of email, of course, is Facebook. The idea is that in both places you can quickly say what you need to say. You can filter out the useless introductions, irrelevant small talk, and get to the point.
Why phone calls are a total waste of time. On the OnStartups blog, the author wrote a refreshingly candid article called “Sorry, but no calls,” where he confesses to a “pathological” hatred of phone calls. In addition to the usual list of why people normally hate phone calls, he admits that he has a hard time saying no to people. In business, the inability to say no is easily detrimental – why you should stick with emails. Emails offer a space to reflect on what has been said rather than pointing the gun and causing the feeling of pressure to offer an immediate response.